Seller Return & Refund Policy:
Return or exchange items within 14 days will be effective after receiving the item. 14 days money-back guarantee from the date of delivery, please follow the policy:
- To request return information, please contact us within 14 days after you receive the parcel. Your return must be postmarked within 30 days of the date you received the item.
- We do not accept merchandise for return unless items are defective that was caused by the seller, in which case they will be replaced, subject to availability, or refunded.
- To be eligible for a return, your item must be unused, packed well in the same condition that you received it, and the re-sale is uninfluenced. It must also be in the original packaging.
- Gifts redeemed are non-returnable and cannot be exchanged for cash.
- All the costs caused by the return shall be borne by the buyer.
- The airbill number and clear photos of the returned parcel are required after the buyer send the parcel. Before shipping a return, photograph the item for your records.
- If a buyer can't receive the ordered parcel after 3 months, the buyer can contact the seller for a solution.
Some situations when only partial refunds are granted (if applicable)
The item is not in the original condition, damaged or missing parts that were not caused by the seller.
Some situations when the seller can't refund(if applicable):
- Returns without the original packaging and documentation will be rejected.
- The packing box is opened/damaged will not be accepted for return.
- The parcel lost in the returned shipping, and the seller never received the returned parcel.
Refunds (if applicable)
- Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, Please check your bank account first.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
- We only replace items if they are defective or damaged.
- If you need to exchange it for the same item, send us an email at email@example.com
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
Bra, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks, and Vests are also non-returnable.
Call us: +1 (985) 238-4760